Certified ServiceNow Developers

October 31, 2019

Posted 4 years ago

Location: Hyderabad
Experience: 3 to 4 Years
No. of Positions : 10 Nos

Job Description:

Responsibilities:

Candidate will be accountable for the day-to-day activities of the management and asset and configuration management processes
Plan, execute and manage a population of the configuration management database (CMDB)
Work with stakeholders to leverage reporting and system data to ensure currency of the data
Support architectural decisions around data structure
Track and control configuration items and assets, ensuring that changes are assessed, approved and implemented in a controlled manner
Distribute and present information to a variety of customers and stakeholders
Ensure compliance and monitor alignment with corporate and IT policies, processes and procedures as well as with strategic objectives
Provide status reports for regular touch-points with all levels of leadership
Maintain a customer-focused mindset while designing processes
Gain insights into customer pain points, challenges, and needs, and build strong customer and stakeholder relationships to achieve shared objectives
Be responsible for maintaining currency with the methodologies, frameworks, and trends of service management and related processes
Work closely with team members and management to implement and support effective solutions for ITSM
Maintain currency with technology, standards, and best practices
Supports process improvement efforts within the team and across IT
Perform other related duties as assigned or requested

Education & Experience:

Minimum 3 years of experience in information technology or service management
Knowledge and experience managing a change process and experience facilitating Change Advisory Board (CAB) activities
Knowledge and experience building IT asset and configuration management functions, processes and audits
Strong understanding and experience in ITIL service management processes
Experience producing technical writing in multiple formats including end-user documentation, operations guides, technical reports, and technical process flows
Experience presenting ideas and solutions in non-technical, business-friendly terms
Experience in implementing ITIL-based processes
Experience with ITSM solution systems

Technical Requirements and/or Certifications:

ITIL v3 Foundation or equivalent certification
ITIL Service Lifelong certification in Service Transition
ITIL Practitioner certification in Release, Control, and Validation; or equivalent work experience

Knowledge, Skills, and Abilities:

Confident, clear and concise communication skills
Proven analytical and problem-solving abilities
Proven ability to facilitate meetings with many stakeholders, including ITS and university leadership
Ability to develop positive working relationships and a strong rapport with team members
Ability to assess the criticality of problems and prioritize accordingly

Compensation:Best in Industry