Certified ServiceNow Developers

Posted 5 months ago

Location: Hyderabad
Experience: 3 to 4 Years
No. of Positions : 10 Nos

Job Description:

Responsibilities:

  • Candidate will be accountable for the day-to-day activities of the management and asset and configuration management processes
  • Plan, execute and manage a population of the configuration management database (CMDB)
  • Work with stakeholders to leverage reporting and system data to ensure currency of the data
  • Support architectural decisions around data structure
  • Track and control configuration items and assets, ensuring that changes are assessed, approved and implemented in a controlled manner
  • Distribute and present information to a variety of customers and stakeholders
  • Ensure compliance and monitor alignment with corporate and IT policies, processes and procedures as well as with strategic objectives
  • Provide status reports for regular touch-points with all levels of leadership
  • Maintain a customer-focused mindset while designing processes
  • Gain insights into customer pain points, challenges, and needs, and build strong customer and stakeholder relationships to achieve shared objectives
  • Be responsible for maintaining currency with the methodologies, frameworks, and trends of service management and related processes
  • Work closely with team members and management to implement and support effective solutions for ITSM
  • Maintain currency with technology, standards, and best practices
  • Supports process improvement efforts within the team and across IT
  • Perform other related duties as assigned or requested

Education & Experience:

  • Minimum 3 years of experience in information technology or service management
  • Knowledge and experience managing a change process and experience facilitating Change Advisory Board (CAB) activities
  • Knowledge and experience building IT asset and configuration management functions, processes and audits
  • Strong understanding and experience in ITIL service management processes
  • Experience producing technical writing in multiple formats including end-user documentation, operations guides, technical reports, and technical process flows
  • Experience presenting ideas and solutions in non-technical, business-friendly terms
  • Experience in implementing ITIL-based processes
  • Experience with ITSM solution systems

Technical Requirements and/or Certifications:

  • ITIL v3 Foundation or equivalent certification
  • ITIL Service Lifelong certification in Service Transition
  • ITIL Practitioner certification in Release, Control, and Validation; or equivalent work experience

 Knowledge, Skills, and Abilities:

  • Confident, clear and concise communication skills
  • Proven analytical and problem-solving abilities
  • Proven ability to facilitate meetings with many stakeholders, including ITS and university leadership
  • Ability to develop positive working relationships and a strong rapport with team members
  • Ability to assess the criticality of problems and prioritize accordingly

Compensation:Best in Industry

Please share your resume at [email protected], [email protected]

 

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